PRIVACY POLICY PIRAMIDANNA

Last updated: 11 december 2025

Piramidanna respects your privacy and processes personal data in accordance with the GDPR.
This privacy policy explains what data we collect, why we process it, and what rights you have.

This privacy policy applies to the website:
www.piramidanna.com

1. Company Information

This is not a visiting address.

Piramidanna
De Fazant 90
8251 MN Dronten

Email: Contact form

Chamber of Commerce (KVK): 95125140

2. Personal Data We Process

We process your personal data when you:

  • visit our website
  • place an order
  • create an account
  • use the contact form
  • send us an email

We may process the following data:

  • First and last name
  • Address and city
  • Email address
  • Phone number (optional)
  • Order and payment details
  • IP address
  • Browser and device information
  • Technical log data
  • Correspondence via email or form

We only process data that is necessary for our services.

3. Purpose of Data Processing

We use your data for:

✔ Order Processing

  • Shipping via PostNL
  • Payment completion
  • Invoice and administration
  • Order confirmations

✔ Customer Service

Responding to questions and requests.

✔ Website Functionality

WooCommerce checkout, cart, session management, WPML language settings.

✔ Security & Optimization

Technical security, abuse prevention, performance improvement.

✔ Legal Obligations

Administrative and tax requirements.

4. Legal Grounds for Processing

We process personal data based on:

  • Contract: required to fulfil your order
  • Legitimate interest: security, optimization, analytics
  • Consent: cookies
  • Legal obligation: tax retention periods

5. E-commerce Platform (WordPress + WooCommerce)

Our webshop runs on WordPress with WooCommerce.
When you place an order, WooCommerce securely stores necessary data such as:

  • name
  • address
  • email
  • order details
  • IP address
  • session information

This data is required to process your order.

6. Hosting & Security (TransIP Managed WooCommerce)

Our website is hosted by TransIP.
They process technical data such as:

  • IP addresses
  • error logs
  • server logs

This is used for hosting, security and performance.
TransIP applies appropriate security measures and operates under GDPR requirements.

7. Payment Processing (Stripe & PayPal)

Stripe

When paying through Stripe (credit card, Apple Pay, Google Pay, Bancontact, iDeal), Stripe processes:

  • name
  • email address
  • billing address
  • payment information
  • IP address

We do not receive full card details.
Stripe uses this data solely for payment completion and fraud prevention.

PayPal

If you choose PayPal, PayPal processes your data according to their own policies and shares only the information required to confirm your order.

We do not receive passwords, full card details or bank account numbers.

8. Shipping (PostNL)

To ship your order, we share only the necessary information with PostNL:

  • name
  • address
  • email address (for track & trace)

PostNL uses this information solely for delivery purposes.

9. Cookies

Our website uses cookies for:

Functional Cookies

  • shopping cart
  • language settings (WPML)
  • layout functions (Kadence theme)
  • WooCommerce sessions

Analytical Cookies

  • performance and usage statistics
    (privacy-friendly, no third-party tracking)

Marketing Cookies

We do not use advertising cookies by default.

Visitors can manage preferences through the cookie banner.

10. Retention Periods

  • Order and invoice data: 7 years
  • Email & contact form messages: 1 year
  • Customer accounts: stored while the account is active
  • Cookies: session-based up to 12 months
  • Server logs: according to hosting retention policies

11. Data Sharing with Third Parties

We only share data with:

  • hosting provider (TransIP)
  • payment processors (Stripe, PayPal)
  • shipping partner (PostNL)
  • website platforms (WordPress, WooCommerce)

We never sell personal data.

12. Security Measures

We apply appropriate security measures:

  • SSL encryption (HTTPS)
  • secure hosting
  • firewall and malware protection
  • regular software updates
  • limited access to customer data

13. Your Rights

You have the right to:

  • access your data
  • correct your data
  • delete your data
  • restrict or object to processing
  • request data portability
  • withdraw cookie consent

You can submit a request by emailing:
info@piramidanna.com

We respond within 30 days.

14. Minors

We do not intentionally collect data from individuals under 16 years of age.

15. Changes to This Policy

We may update this privacy policy when necessary.
The latest version will always be published on our website.

16. Contact

For privacy questions:
📧 info@piramidanna.com