SHIPPING & DELIVERY — PIRAMIDANNA

Version: 11 december 2025

All items at Piramidanna are handcrafted with care and packaged securely. Below you will find detailed information about our shipping methods, delivery times and handling.

1. Shipping Method

We ship all orders via PostNL.
When available, you will receive a track & trace code to follow your parcel.

2. Shipping Costs

Shipping costs are automatically calculated in the cart and checkout.

Costs depend on:

  • the destination country
  • the selected shipping method (letterbox mail or parcel shipping)
  • the contents of your order

The exact shipping costs are always clearly shown before you complete your purchase.

3. Delivery Times

Processing time: 1–3 business days

This is the time needed to prepare your order for shipment.

Estimated delivery times (PostNL):

  • Netherlands: 1–2 business days after dispatch
  • Belgium: 2–4 business days
  • EU countries: 3–7 business days
  • Outside EU: varies by country

Please note: Delivery times are estimates and may vary due to postal delays, holidays or situations beyond our control.

4. Order Processing

You will receive:

  • an order confirmation after placing your order
  • a shipping confirmation once the parcel has shipped
  • a track & trace link (when available)

Always check your spam folder if you do not see the emails.

5. Missed Delivery

If PostNL cannot deliver your parcel:

  • you will receive an update via track & trace
  • the parcel may be taken to a local pick-up point
  • it will be held there for a limited time (usually 7 days)

If the parcel is not collected and returns to us, additional shipping costs may apply for resending.

6. Incorrect Address

Please verify your address before completing your order.
If a parcel cannot be delivered due to incorrect information, additional shipping costs are the responsibility of the customer.

7. Damaged or Lost Parcels

If your parcel arrives damaged or does not arrive at all:

Contact us within 48 hours:

Fill in the Contact Form

Please include:

  • your order number
  • photos of the packaging and any damage
  • a clear description of the issue

We will work with you to find a suitable solution.

8. International Shipping

We ship orders to Belgium, other European countries and the United Kingdom.
International orders are shipped as parcels with Track & Trace.

Shipping costs vary by country or region and are automatically calculated in the cart and at checkout.
All available shipping methods and costs are clearly displayed before you complete your purchase.

Delivery is handled by the carrier.
Any delays caused by postal services or customs procedures are beyond our control.

Any import duties, customs fees or local taxes for shipments outside the EU are not included and are the responsibility of the recipient.

9. Contact

For any questions regarding shipping or delivery:
Contact Form